Terms of Service
Last updated: March 2026
1. Introduction
Welcome to Mamidi Health LLC ("Company", "we", "our", "us"), a limited liability company registered in the State of Delaware, United States, and operating from Sterrett, Alabama. These Terms of Service govern your use of our website and services offered by Mamidi Health LLC.
By accessing our website or using our services, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access our website or use our services.
2. Services Description
Mamidi Health LLC provides AI-powered solutions for genetic disease interpretation and management, including but not limited to:
- AIVA - AI-assisted Variant Analysis
- Personalized Genomic Analysis
- Genetic Risk Assessment
- Pharmacogenomic Consultation
- Epigenetic Risk Analysis
- Hereditary Disease Screening
- Precision Oncology Support
Our services are intended for informational and diagnostic support purposes only. They should not replace professional medical advice, diagnosis, or treatment.
3. User Responsibilities
By using our services, you agree to:
- Provide accurate and complete information when required for service delivery
- Maintain the confidentiality of any account credentials provided to you
- Use our services only for lawful purposes and in accordance with these Terms
- Not use our services in any way that could damage, disable, overburden, or impair our systems
- Not attempt to gain unauthorized access to any part of our services, systems, or networks
4. Intellectual Property
The content on our website and services, including but not limited to text, graphics, logos, images, and software, is the property of Mamidi Health LLC and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.
5. Payment Terms
Certain services provided by Mamidi Health LLC require payment. By using these services, you agree to pay all fees and charges associated with your account on a timely basis.
All payments are non-refundable unless expressly stated otherwise or required by applicable law. We reserve the right to change our prices at any time, with prior notice to our users.
6. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Mamidi Health LLC, its affiliates, directors, employees, or agents be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, that result from the use of, or inability to use, our services.
We do not guarantee that our services will be uninterrupted, timely, secure, or error-free. Your use of our services is at your sole risk.
7. Medical Disclaimer
The information provided by our services is not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
Our genetic analysis and diagnostic support services are designed as tools to aid healthcare professionals, not as standalone diagnostic solutions.
8. Data Lifecycle & Retention
Mamidi Health LLC is committed to giving you full control over your data. The following outlines how your data is managed throughout its lifecycle:
8.1 User-Initiated Data Deletion
You may delete your data at any time through your account settings. Upon initiating a deletion request, all associated genomic data, analysis results, and personal information will be permanently removed from our active systems within 7 business days. Once deleted, this data cannot be recovered.
8.2 Data Retention Period
During an active service agreement, your data is retained for as long as necessary to provide our services. We do not retain your data indefinitely. If your account remains inactive for a continuous period of 12 months, we will notify you before taking any action regarding your stored data.
8.3 Data Retention Upon Contract Termination
Upon termination or expiration of your service agreement, Mamidi Health LLC will retain your data for a period of 30 days ("Post-Termination Retention Period"). During this period, you may request a copy of your data for export. After the 30-day retention period, all your data, including genomic data, analysis results, reports, and personal information, will be permanently and irreversibly deleted from our systems.
8.4 Exceptions to Deletion
Certain data may be retained beyond the above timelines where required by applicable law, regulation, or valid legal process. In such cases, data will be retained only for the minimum period required and will be deleted promptly thereafter. Anonymized and aggregated data that cannot be used to identify you may be retained for research and service improvement purposes.
9. Termination
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms of Service.
Upon termination, your right to use our services will immediately cease. Your data will be handled in accordance with Section 8.3 (Data Retention Upon Contract Termination), providing you a 30-day window to export your data before permanent deletion.
Either party may terminate the service agreement by providing written notice. Mamidi Health LLC will make reasonable efforts to notify you in advance of any termination initiated by us, except in cases of Terms violations or legal requirements.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.
By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.
11. Governing Law
These Terms shall be governed and construed in accordance with the laws of the State of Alabama, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Shelby County, Alabama.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
12. Contact Us
If you have any questions about these Terms, please contact us at tarun@mamidi.ai